River’s Bend, P.C. complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, age, or disability in its health programs and activities. River’s Bend does not exclude people or treat them less favorably on any basis prohibited by applicable law.

Communication Assistance and Reasonable Modifications

River’s Bend provides reasonable modifications and appropriate auxiliary aids and services, free of charge when required for effective communication and equal access. Depending on individual needs, these may include:

• Qualified sign language interpreters
• Written information in accessible formats such as large print or accessible electronic formats
• Other auxiliary aids and services needed for effective communication
• Reasonable modifications to policies, practices, or procedures when required by law

Language Assistance

River’s Bend provides language assistance services free of charge when required by applicable law for individuals whose primary language is not English. These services may include qualified interpreters and translated information.

How to Request Assistance

To request an interpreter, auxiliary aid, accessible format, language assistance, or a reasonable modification, contact River’s Bend as early as possible before your appointment or service. River’s Bend will make reasonable efforts to arrange appropriate assistance in a timely manner.

Troy Office 550 Stephenson Highway, Suite 200 Troy, MI 48083 (248) 585-3239 Fax: (248) 616-9759

West Bloomfield Office 7125 Orchard Lake Road, Suite 110 West Bloomfield, MI 48322 (248) 702-6132 Fax: (248) 702-6133

Email: [email protected]  |  Website: www.riversbendpc.com

Grievances and Complaints

If you believe River’s Bend has failed to provide required communication assistance, reasonable modifications, language assistance, or has discriminated in another way, you may contact River’s Bend and request review of your concern.

Designated Civil Rights / Section 1557 Contact: River’s Bend Administration or Compliance Office. Confirm the designated coordinator title and grievance procedure before publication.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

Online: OCR Complaint Portal
Mail: U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue, S.W., Washington, D.C. 20201
Phone: 1-877-696-6775

River’s Bend will not retaliate against any person for requesting an accommodation, using language assistance, filing a grievance, or exercising rights protected by applicable civil rights laws.

Implementation Note Before Publication

If River’s Bend is a covered entity under Section 1557, the 2024 rule also requires a separate Notice of Availability of language assistance services and auxiliary aids in English and at least the 15 most commonly spoken languages in the relevant state, plus alternate formats for individuals with disabilities. HHS has also announced that certain gender-identity provisions of the 2024 rule were vacated by a federal court in 2025. This draft therefore uses the core nondiscrimination categories currently identified by HHS for enforcement and should be reviewed by counsel for River’s Bend’s specific coverage and obligations.